Privacy policy

Zanphiraa operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").

This Privacy Policy describes how Zanphiraa collects, uses, and discloses your personal information when you visit or make a purchase through our Services.

1. Introduction

Zanphiraa is powered by Shopify, which enables us to provide our Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.

2. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect or process the following categories depending on your interaction with Zanphiraa and applicable law:

  • Contact details: name, address, billing and shipping address, phone number, and email address
  • Financial information: credit/debit card details, transaction data, payment confirmations
  • Account information: username, password, preferences, and settings
  • Transaction information: items viewed, purchased, returned, or exchanged
  • Communications: information you provide in messages or customer support requests
  • Device information: device type, browser, network connection, IP address, identifiers
  • Usage information: how you interact with or navigate the Services

3. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, purchase, or communicate with us
  • Automatically — from your device through cookies and similar technologies
  • From service providers — who process data on our behalf for payment, analytics, or logistics
  • From partners or other third parties

4. How We Use Your Personal Information

Depending on how you interact with Zanphiraa, we may use your information for:

  • Providing, tailoring, and improving Services: to fulfill orders, process payments, remember preferences, and deliver a personalized shopping experience.
  • Marketing and advertising: to send promotional communications and display product-related advertisements.
  • Security and fraud prevention: to authenticate your account, detect suspicious activity, and protect our Services.
  • Communicating with you: to offer customer support and maintain our business relationship.
  • Legal compliance: to comply with applicable laws, respond to legal processes, or enforce our policies.

5. How We Disclose Personal Information

We may share your personal information under the following circumstances:

  • With Shopify, vendors, and third parties providing services on our behalf (e.g., payment, analytics, fulfillment, support)
  • With business and marketing partners to provide marketing services
  • When you consent to disclosures, such as for product shipping or integrations
  • With affiliates within our corporate group
  • In connection with a business transaction, legal compliance, or enforcement of rights

6. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information about your access and use of our website to improve and support our operations. Information may be transmitted to and stored by Shopify and its partners globally. In these cases, Shopify acts as the data processor responsible for handling your personal data and related requests.

7. Third Party Websites

The Services may include links to websites operated by third parties. We are not responsible for their content, privacy practices, or data security. You should review their privacy and security policies before using those sites.

8. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from anyone under the legal age of majority. Parents or guardians may contact us to request deletion of such data.

9. Security and Retention

Although we apply reasonable safeguards, no system is completely secure. Information transmitted to Zanphiraa may not be fully secure in transit. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is legally required.

10. Your Rights and Choices

Depending on your location, you may have rights including:

  • Accessing the personal information we hold about you
  • Requesting deletion or correction of your information
  • Receiving a copy of your data in a portable format
  • Opting out of targeted advertising or data sharing
  • Restricting or objecting to certain processing
  • Withdrawing consent, where applicable

You can exercise these rights by contacting us. We may require identity verification before processing your request.

11. Complaints

If you have complaints about how Zanphiraa processes your data, please contact us. You may also have the right to contact your local data protection authority or appeal our decision, depending on your jurisdiction.

12. International Transfers

Your personal information may be transferred and processed outside your country of residence. For transfers from the EEA or UK, Zanphiraa relies on recognized legal mechanisms such as Standard Contractual Clauses or equivalent safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected on this page with a new “Last Updated” date. We encourage you to review this page regularly for changes.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us:

  • Email: info@zanphiraa.com
  • Address: Unit 9/2 Curtin Place, Condell Park NSW 2200
  • Phone: +61 468 925 297
  • Business Hours: Mon–Fri 9:00AM to 5:00PM
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